Help

Where are you located?

We are located in St. Helena, Napa Valley, CA.

How can I contact you?

Give us a call at 707.963.9327 or click here.

What are your hours of operation?

Our business office is open M-F, 9-5pm (closed all major holidays).
The Still House is open for tastings 9-5 Tuesday - Saturday. We appreciate appointments - please call us at 707.963.9327

Can we visit?

Yes! We're open by appointment, so give us a call at 707.963.9327.

Can I pickup my orders?

You are welcome to personally pick up your order. If you live in the Bay Area or are visiting from out of town please give us a call and we will prepare the wine for your arrival.

Where can you ship?

We ship where legal. Please call us for additional information. 
We ship on Mondays & Tuesdays. If you need your items sooner,
call us   Monday - Friday (707)963-9327 or email admin1@charbay.com

Do you provide storage of my wines?

We provide storage only during the warm summer months, because of the difficult shipping temperatures. Once the temperatures subside in the Fall (usually mid October here in California) we then begin shipping orders as efficiently as possible. When the conditions are right we look to ship all orders, mostly because we figure our customers are mighty thirsty!!

Has my order shipped?

You will receive an email when your wine ships.